UrbanNest Warranty

QUALITY, RELIABILITY & DEPENDABILITY

Congratulations on buying a quality UrbanNest mattress! UrbanNest is  dedicated to providing the highest quality sleep products. Our objective is  to assure you of optimum support, personal comfort and a healthy night’s  sleep. Thanks to our Quality Control Process you can feel confident that  your UrbanNest Mattress will provide restful sleep for years to come. With  simple care, your new mattress will give you many years of healthy,  comfortable sleep. Please read carefully the terms of the Limited Warranty  and other information in this brochure. We recommend that you keep this  warranty together with your sales receipt in a  safe  place.

URBANNEST®  LIMITED WARRANTY

UrbanNest  warrants this product to be free from defects in material and  workmanship as described in this warranty (hereinafter referred to as the  “Limited Warranty”).

LENGTHS & CONDITIONS OF THE LIMITED WARRANTY

This Limited Warranty starts on the date of purchase.. If a manufacturing defect  occurs during the warranty period, UrbanNest will repair or replace (at UrbanNest’s option) the defective mattress and/or foundation. If  replacement is required, Springwall may substitute materials of equal or  higher quality if the like components are NOT available. Except for such  repair or replacement; UrbanNest is not responsible for loss of use or any other claim. NOTE: Repair or replacement of a  mattress and/or foundation does not extend this Limited Warranty nor begin  a new warranty period.

THE URBANNEST LIMITED WARRANTY IS VALID  ONLY UNDER THE FOLLOWING CIRCUMSTANCES:

  1. You  must be the original purchasing  consumer.
  2. You must provide a copy of the purchase receipt clearly  showing the date of purchase and the purchase   price.

You  must complete the Warranty Service Request   Questionnaire

THE URBANNEST  LIMITED WARRANTY DOES  NOT COVER THE FOLLOWING:

  1. The  mattress fabric covering  materials
  2. Normal body impressions of less than 2".
  3. Comfort or firmness preference of the  product.
  4. Product that is sold/shipped outside the  country.
  5. Sheet fit; UrbanNest does not warrant that the mattress will fit  a particular sheet size.
  6. Transportation charges to and from the  factory.
  7. Compensation for loss of use.
  8. Products sold for commercial or institutional use.
  9. Normal wear and tear, a gradual depreciation of support and comfort  over time from regular use.

THIS WARRANTY WILL NOT APPLY IF THE MATTRESS  IS SUBJECTED TO ABUSE OR  IMPROPER CARE SUCH AS, BUT NOT LIMITED TO:

  1. Inadequate support from a  weak or unsuitable foundation.
  2. Inadequate support from an unsuitable frame, or   bed.
  3. Stains, soiling, burns.
  4. Excessive abuse or lack of care.
  5. Upholstery compacting due to insufficient rotating
  6. Use  of a  board between the mattress and  foundation.
  7. Use  in an adjustable bed unless  specified.
  8. Any  damage as a  result of moving or other subsequent   relocation.
  9. Normal wear and tear, a gradual depreciation of support and comfort  over time from regular use.

WHAT TO DO IF WARRANTY SERVICE  IS CONSIDERED:

  1. Contact the UrbanNest Customer Service and complete a  warranty questionnaire; review with the  retailer.
  2. Urban Nest  product label and law label must be intact, and remain affixed  to the bedding.

CARE FOR YOUR NEW MATTRESS

  1. BODY IMPRESSIONS: The materials used in this mattress are designed to  conform to your body’s individual contours. Normal settling of materials is to  be expected and is not structural or manufacturing  defect.
  2. FOUNDATION: Do not use a foundation other than a matching one purchased  with this mattress. It is the foundation that supports the entire mattress and  a structurally inferior foundation can cause the mattress to collapse and voids  the warranty.
  3. FRAME SUPPORT: A centre support is required. Double, Queen and King size  sets require the use of a bed frame with a horizontal or vertical metal centre  support and leg support. (see 1.2)
  4. MOVING: Do not bend, fold or stand your mattress as internal damage may  result. Do not stand or jump on the mattress. It is not built for that kind of  weight concentration. By carrying a mattress on it’s side, it is less likely to get  damaged. It should be stored flat. Should your mattress have handles; they  are to be used for positioning only. They are not designed for carrying or lifting.

URBANNEST®  LIMITED WARRANTY PERIOD


TOTAL  LIMITED  WARRANTY

PERIOD  FOR  N/C*  REPAIR
OR   REPLACEMENT

REPAIR  OR   REPLACEMENT CHARGE*  AFTER   NO   CHARGE   PERIOD

10

5

1/10 OF DEALER RETAIL PRICE  TIMES  NUMBER  OF  YEARS  IN USE

INSTITUTIONAL AND COMMERCIAL

UrbanNest Mattresses used in institutional or commercial applications are not  specifically designed for this purpose and are not covered under this warranty.  Commercial and institutional products sold direct to the business/institution will have  the proper corresponding law label and warranty code   affixed.

IMPORTANT CARE INSTRUCTIONS

The mattress must be continuously supported by a matching (or equivalent)  foundation and used with an appropriate frame with centre and leg support.  A bed requires a minimum of 5 cross slats (1” X 4”) with 3 concentrated in  the centre third for double, queen and king sizes as well as longitudinal  central beam with a  centre leg support.

HOW TO CARE FOR THE MATTRESS

  1. Rotate the mattress every month (as shown below 1.1) for the first 6  months, every 3 months thereafter.
  2. Rotate foundation every 3  months.
  3. Never bend an innerspring  mattress.
  4. Never bend a  foam mattress more than 30  degrees.
  5. Use a quality bed frame. To avoid structural damage and voiding of your  warranty, double, queen and king size sets must also be used with a rigid  centre support with a  leg.
  6. Do  not get the mattress wet.
  7. Use  a  mattress encasement to keep the mattress clean and   healthy.
  8. If you purchased a mattress only, it must be supported by an acceptable  foundation or bed frame that prevents the mattress from bending/bowing.
  9. Do  not use an iron or excessive heat on the    mattress.

ROTATING MATTRESS

Photo illustration if UrbanNest mattress being rotated on a bed frame.

SUITABLE FRAMES

Photo illustration of UrbanNest mattress on a suitable bed frame.